Read on to find:
* Setting the Pace - Meet the five finalists vying for the 2014 F&I Dealer of the Year award, the winner of which will be announced this month at Industry Summit.
* Preparing for the Meeting - The executive director of the Association of Finance and Insurance Professionals explains why he looks forward to a meeting with the Consumer Financial Protection Bureau's new assistant director.
* Objecting to the Menu
* Word of Mouth Still Dominiates
* Satisfying Customers and the CFPB
* Reverse the Turnover Curse
* Title Bout - Meet the F&I pros vying to win the 2014 F&Idol competition and the $2,500 grand prize.
Stump the Pro
On the Point