Read on to find:
* GM: Dealers Must Disclose Non-GM Service Contracts (COVER STORY) - The industry reacts to General Motors' dealer mandate that non-GM products must be disclosed to customers.
* An interview With Troy Good - The magazine traces the history of paintless dent repair with Troy Good, president and CEO of Nobilis Group In., home of the Dent Zone brand.
* Redefining the ABCs of Sales - F&I trainer believes in the power of persuasion, but says F&I pros need to back it with effective training, sincere needs-discovery, and a personalized touch.
* Examining NMAC v. Superior Automotive Group - Legal eagles deconstruct the case that changed how courts handle contract disputes between dealers and their floorplan lenders.
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Developments Mad Marv
So Here's the Deal