Read on to find:
* Rising GAP Claims Reveal Troubling Trends (COVER STORY) - GAP rates are on the rise. Insiders say dealers should welcome the increases, adding that the performance of this core F&I product points to a severe slowdown in the next 24 months.
* The Big Difference: Statements vs. Objections - F&I trainer explains why handling statements like objections can put customers on the defensive and cost you the opportunity to illustrate the benefits of protection products.
* 5 Habits of Highly Successful Sales Professionals - Sales trainer reviews the five fundamentals that separate mediocre salespeople from the true professionals.
Letters On the Point Mad Marv
Developments From the Field
So Here's the Deal Ad Index