Read on to find:
* Operation Overhaul (COVER STORY) - Alvin Higgs took a leap of faith when he bought a fledgling dealership in Mesa, Ariz., three years ago. But his gamble on Superstition Springs Chrysler Jeep Dodge Ram paid off - in spades.
* The Master's Mindset - Are your penetrations stuck in neutral? Top trainer explains how adopting the F&I master's mindset creates more enjoyable - and productive - presentations.
* Hanging in the Balance - The compliance gurus at F&I Think Tank agreed that a lot is riding on the outcome of November's presidential elections - including the fate of the F&I department.
* Wielding the Velvet Hammer - At last month's F&I Think Tank, female F&I pros shared their stories of perseverance in a male-dominated industry, talked about how times have changed, and explained why they believe women are the future of F&I.
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Editorial Mad Marv
So Here's the Deal