Read on to find:
* The CIT Fix (COVER STORY) - Operations expert offers a two-step fix for solving cash-flow issues related to contracts in transit. It includes process and technology recommendations, as well as penalties for violations.
* 5 Questions F&I Pros Must Answer Monthly - F&I trainer says your answers to five key questions will serve as a roadmap to an unreachable level of performance.
* Tracking the Subprime Retreat - Finance sources responded to the recent uptick in delinquencies by moving upstream in the first quarter, sending subprime auto lending to a 10-year low.
* Missed Calls, Missed Sales - Despite today's digital dirve, call volumes at dealerships continue to rise. Dealership tech expert breaks down the two biggest phone problems that drive customers away.
Letters On the Point Mad Marv
So Here's the Deal Ad Index