Read on to find:
* F&I to Go (COVER STORY) - Sun Toyota's John Marazzi was already an internet sales evangelist before launching a fully online process in September 2016. In its first month alone, the program delivered 75 closed deals and an F&I per-copy average that was just $45 shy of the in-store average.
* One-Chance Training - Do you show up every day to showcase your skills, or do you show up to develop them? F&I trainer explains the critical difference.
* State of the F&I Union - A survey of 159 F&I professionals revealed a number of surprises - and confirmed at least one widely held theory - about compensation and how they feel about their work.
* The Million-Dollar Plan - Fixed-ops expert says dealers who aren't selling prepaid maintenance plans in service are leaving millions of dollars on the service drive floor each year.
Letters From the Field
Developments Ad Index
So Here's the Deal Mad Marv