Read on to find:
* The Year Ahead: Part One - Dealer operations expert puts 2015 in the rearview mirror and identifies trends in sales, compliance and recalls that will affect dealers in 2016.
*Out of the Box - Panelists and presenters at Industry Summit 2015 tackled online automotive retailing and what it means to move F&I out of the box and into the Digital Age.
* The Emotional Side of Selling - Top trainer reminds F&I pros to occasionally set aside the logical flow of product presentations and let emotions take over.
* GAP is GAP, Right? - To many dealers, F&I managers, agents and even providers think of GAP as a one-size-fits-all product. Product expert explains why that's not the case.
Editorial Ad Index
Developments Mad Marv
So Here's the Deal