Read on to find:
* Selling Outside the Box (COVER STORY) - Bernie Moreno's Ohio dealer group is proving that a little tech and a lot of F&I process know-how do mix. So far, the combo has delivered satisfied customers and a 36% increase in the group's per-copy average.
* Time for a Reboot- F&I trainer says it's time for a break. He explains how stepping outside and taking a breath of fresh air will lead to more product sales than you ever thought possible.
* 3 Steps to Selling Road Hazard Protection - AAA has given F&I managers a $3 billion reason every customer needs road hazard protection. Two F&I pros lay out a process for doing just that.
* Tearing Down Dealership Silos - Retail expert says dealerships are fertile grounds for the morale-killing, business-destroying silo mentality. He offers four recommendations for righting the ship.
Letters So Here's the Deal
Editorial From The Field
Developments Ad Index
Industry Trends Mad Marv
On the Point